You find out before customers do
Uptime and error monitoring that alerts us rather than you. Most outages we handle are resolved before anyone outside the team is aware there was one.
Service
Managed Services & Support
Someone accountable after launch.
Launch is the point at which most agency relationships quietly end. The invoice is settled, the team moves on, and the site or app enters the phase that lasts far longer than the build, where plugins go out of date, certificates lapse, backups stop running and nobody notices until something is already broken.
We stay. Managed services at Zefract covers the updates, the monitoring, the hosting and the support hours, with a response commitment in writing, so there is a named team to call rather than a scramble to find whoever built it.
Website & App Care
The maintenance that keeps something running long after launch: platform and dependency updates, backups taken and tested, uptime monitoring, and security patching on a schedule.
None of it is visible when it is working, which is exactly why it stops happening the moment nobody is accountable for it.
Includes- Updates
- Backups
- Uptime monitoring
- Security patching
Managed Hosting
Hosting looked after rather than merely purchased. Configuration, CDN, certificates and scaling handled continuously, so performance does not slowly degrade as content and traffic accumulate.
Certificate expiry and quietly full disks cause a surprising share of outages, and both are trivially preventable by someone whose job it is to look.
Includes- Managed hosting
- CDN
- SSL
- Scaling
Support Retainers
A named team with a response commitment in writing, so an urgent problem has a defined path rather than depending on who happens to read the email first.
Retained hours also cover the small things (a copy change, a new page, a tweak to a form) that would otherwise each need a quote, a scoping call and a minimum engagement.
Includes- Support hours
- SLA response
- Priority fixes
- Enhancements
Why it matters
Software does not decay because it was built badly. It decays because nobody was watching.
The things that take a site down are rarely dramatic. An expired certificate, a plugin update that conflicted, a disk that filled, a dependency with a newly published vulnerability. All are trivial to handle when someone is looking and expensive when the first indication is a customer telling you.
Here’s what having someone accountable returns:
Security patched, not deferred
Dependencies and platform updates applied on a schedule. Known vulnerabilities are published with instructions, which makes an unpatched system a standing invitation.
Backups that have been restored
Taken regularly and tested by actually restoring them. An untested backup is a belief rather than a safeguard, and the difference emerges at the worst moment.
A response time in writing
An SLA with named priorities, so an urgent problem has a defined path rather than depending on who happens to read the email.
Small changes stay small
Retained hours mean a copy change or a new page is a same-week task instead of a quote, a scoping call and a minimum engagement.
It stays fast
Managed hosting, CDN and scaling looked after continuously, so performance does not slowly degrade as content accumulates and traffic grows.
The build is a few months. Running it is the next several years, and that is the part that decides whether the investment keeps returning or quietly stops.
Why Managed Services & Support with Zefract
One team, one goal, nothing lost in the handoff.
The people supporting your site are the people who built it, so a problem does not begin with someone reading unfamiliar code. And if we did not build it, we will read it properly and tell you honestly what we are taking on before either of us commits.
Nobody watching your site since launch?
Start with a care plan conversationFAQ
Frequently asked questions
The maintenance that keeps something running after launch: platform and dependency updates, backups taken and tested, uptime and error monitoring, security patching, and hosting looked after rather than merely purchased. Most plans also include retained hours for small changes.
Hosting is where the site lives; this is somebody making sure it keeps working. A host will not notice an expired certificate, apply a security patch, test that your backups restore, or tell you a plugin update broke a form. Those are the things that actually take sites down, and all are trivial when someone is watching.
Against an SLA agreed in writing, with priorities defined so an urgent problem has a path rather than depending on who reads the email first. Monitoring means we are frequently aware of an issue before you are, and most outages we handle are resolved before anyone outside the team notices.
Often, and we will read it properly first. That means assessing the codebase, the hosting and the update history, then telling you honestly what we are taking on and anything we consider a liability. Occasionally the answer is that it needs work before it can be sensibly supported, and we would rather say so upfront.
No. The code, the hosting accounts and the domains are yours throughout, and a care plan is a service arrangement rather than a dependency. If you move to another supplier or bring it in-house, everything needed to do that is already in your possession rather than ours.
Next step
Ready when you have a brief.Or half of one.
Send whatever you have. You get scope, a timeline and a number back within three working days.
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